Greek Town Casino & Customer Service

I'm the best man in my wife's Sister's wedding. So I decided to take out my soon to be brother-in-law to the Greek Town Casino, downtown Detroit, last Saturday. I figured a night of gambling, good eats, and entertainment would be a welcome change for a guy who has four young children at home. The entire party consisted of the Soon to be Groom, his brother, a childhood friend, a neighbor, and myself. We decide to park in the attached parking garage and because it's a Saturday, the garage was packed. They have a connected walkway on the 3rd floor of the garage to take you through a restaurant\shopping area, then a small walk across the street into the casino.

Now from here on, I had several run-ins with the staff at the Casino and my experience with them fell into two categories. Either I was incredibly pleased or completely alienated by them. The first encounter was with the security guard at the entrance. He was checking ID's and looking for suspicious characters. This fellow was a joy to deal with. You can tell he loved his job and loved conversing with the patrons. Good start. I was pretty overwhelmed by the casino at first. Being my first time there, I really didn't know where anything was. This was the Grooms second time in the casino and wanted to head straight for the roulette tables. While I was interested in finding the poker room, I went with him to keep him company. The rest of our party split up temporarily.

My second run-in with the staff at Greek Town was with Wesley. He was working the roulette table we started at. Actually, he was in the process of opening the table we started at and while waiting for the pit boss to clear him to start, we had plenty of opportunity to chit chat about the casino. Wesley was another one of those guys who really loved his job. He explained the game and how the casino worked, gave us advise, gave us directions and made it a pleasure to lose money. I lost $99 in about 20 minutes at the table. I kept a $1 chip for a souvenir.

I was determined not to waste anymore money at the roulette tables so we ventured off to find the p0ker room. We connected up with the Groom's brother and friend. In the half hour or so that we were separated, his brother Justin swooned several ladies, got a VIP card, jumped a line or two, got some drinks and a phone number. He also was fond of the staff. This soon changed.

The poker room was a cluster of people and we avoided it at first pass, but before the night was over, I hung out there to see how it worked and maybe get a table. I watched a table for about 10 minutes and watched a guy lose about $300 on a bad beat. Seeing an opening at a table, I asked one of the workers if I could just sit down. I was then berated and informed that "NO, you may not sit down. All tables are on a list. See the check-in." She then turned her back to me and pretended I wasn't there. This was pretty common in the poker room. They should have a sign posted or something. If the casino wants my money, they should at least be kind enough to tell me how I can give it to them.

I couldn't wait around to get a table. The rest of our party was soundly broke at this time. The Groom was up $300 at the roulette table for a short while but, like me, was down $100 before long. The rest of our party was so broke that part 2 and 3 of our evening was canceled (The good eats and entertainment parts). So we stopped at Burger King to feed the animals and took them home. I took the Groom out to Applebees afterwards to chit-chat and talk about what could of been, and went home happy, but down about $150.